ABSTRACT

The major problems that lead to this research are poor communication approach of the company to old and new customers which did not make provision for dynamic online/offline business. These computerized of this studies look into integrate and distribute enterprise resource planning with customer relationship management system. This is a business organization term for methodologies, software and usually internet capabilities that help an enterprise management customer relations in on organized way is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but also those for marketing, customer service, and technical support.


TABLE OF CONTENT
CHAPTER ONE - Introduction                                                                         
1.1 Background to the study
1.2 Historical background of The Case Study
1.3 Statement of the problem
1.4 Objective of the study
1.5 Significance of the study
1.6 Scope of the study
1.7 Limitation of the study
1.8 Definition of terms

CHAPTER TWO - LITERATURE REVEIW
2.1 Customer complaint
2.2 Overview of customer complaint system
2.3 Customer’s expectation
2.4 privacy and data security
2.5 Goals of customer complaint system
2.6 CRMS Evolution
2.7 Historical development of CCS
2.8 Aim of customer complaint

CHAPTER THREE - system analysis and design
3.1 Introduction
3.2 Detailed definition of problem
3.3 Feasibility of candidate solution
3.4 feasibility study of existing system
3.5 Review of procedure manual or existing sytem/procedure
3.6 Problem of existing system or draw backs identified in the present system 
3.7 software system development
3.8 Objective of the new system design
3.9 Language feature
3.10 Limitation of used cases
3.11 Flowchart
3.12 Programme structure
3.13 Overview of proposed system flowchart
3.14 System maintenance
3.15 Proposed system
3.16 Main menu specification

CHAPTER FOUR-system implementation, testing and documentation
4.1 Introduction
4.2 Justification of the Programming Language
4.3 Program module specification
4.4 Systems Control
4.5 Systems Requirement
4.6 Maintenance Details
4.7 Screenshots of proposed system

CHAPTER FIVE-summary, recommendation and conclusion
5.1 Summary
5.2 Recommendations
5.3 Conclusions
References
Appendix I
Appendix II